Public offer agreement

1. General provisions#

1.1.This offer is a public offer under Articles 367–370 of the Civil Code of the Republic of Uzbekistan: it contains all essential terms of the Agreement and is addressed to anyone who wishes to use the Platform.

1.2.The offer is accepted by: (a) registering on the Platform, including creating an account through the Telegram bot — for the free services; (b) paying for a paid service (a plan, a credit pack, an extra website) — for that paid service. Acceptance means full and unconditional agreement to all terms of this offer.

1.3.From the moment of acceptance the Agreement is deemed concluded in writing and does not need to be signed on paper. For legal entities and individual entrepreneurs the Provider issues, on request, an electronic invoice (hisob-faktura) and a certificate of services rendered through an electronic document exchange system.

1.4.An individual who accepts this offer confirms that they are at least 18 years old and have full legal capacity; a person acting on behalf of a legal entity or individual entrepreneur confirms that they are duly authorised.

1.5.The current version of this offer is always available at bizhub.uz/legal/offer.

2. Definitions#

The following terms are used in this offer:

• Platform — the BizHub software service provided through the bizhub.uz website, its subdomains, the Customer's dashboard (the Studio) and the Telegram bot @bizhub_uz_bot.
• Account — the Customer's account on the Platform, created with an email address or through Telegram.
• Website — a website or web application created with the Platform on the Customer's instructions and hosted at name.bizhub.uz or on the Customer's own domain.
• Content — texts, voice messages, images, logos, documents, prices and other material uploaded or provided to the Platform by the Customer.
• AI services — creating and editing Websites, generating text and images, voice conversations and speech-to-text, performed with artificial-intelligence models.
• Credit — the unit used to measure AI services. The credit price of each action is based on its actual computing cost.
• Plan — a set of features, limits and monthly credits published on the pricing page (Free, Start, Biznes, Agentlik and others).
• Extra website — a monthly paid service for each Website beyond those included in a plan.
• Pricing page — the section of bizhub.uz showing the prices of plans, credit packs and add-ons, and the checkout window in the dashboard.

3. Subject of the Agreement#

3.1.The Provider grants the Customer remote access to the Platform and, within the selected Plan, provides the following services, which the Customer accepts and, where they are paid, pays for:

• creating and editing Websites with AI from text, voice and files;
• hosting Websites on a name.bizhub.uz subdomain or on the Customer's domain, with a TLS certificate;
• receiving submissions from Website forms and notifying the Customer by Telegram or email;
• depending on the Plan — online orders, bookings, accepting Click/Payme payments on the Website, a database and admin panel, a business email address (name@bizhub.uz);
• using the Platform through the Telegram bot;
• depending on the Plan — downloading the Website code as a ZIP archive or access through a GitHub repository;
• for annual payments — a free .uz domain for one year on the plans indicated on the pricing page (section 9).

3.2.The services, limits and prices of each Plan are shown on the pricing page and form an integral part of the Agreement.

3.3.Domain registration (other than the free .uz domain) and the Customer's relationships with third parties (for example, merchant agreements with Click or Payme) are outside the scope of the Agreement.

4. Registration and Account#

4.1.The Customer provides accurate information when registering and keeps it up to date.

4.2.The Customer must keep their login details (password, email, Telegram account, one-time login links) confidential. Actions performed through the Account are deemed to be performed by the Customer.

4.3.The Customer notifies the Provider immediately of any unauthorised access to the Account.

4.4.The Provider may refuse registration to, or block the Account of, a person who has breached this offer or registered in someone else's name.

5. Prices and payment#

5.1.Prices are published in Uzbek soʻm (UZS) on the pricing page. The amount shown in the checkout window at the time of payment is final.

5.2.Payment is made 100 % in advance through the Click or Payme payment systems. Card details are entered on the payment system's page and are never passed to the Provider. Legal entities may also pay by bank transfer by agreement with the Provider.

5.3.A payment is deemed made when the payment system confirms it to the Provider; the service is then activated automatically.

5.4.A Plan is paid for a month or a year. The period runs for one calendar month or one calendar year from the payment date. Annual payment is discounted relative to the monthly price.

5.5.When the current Plan is renewed early, the new period starts when the current one ends — paying early never loses a day.

5.6.Upgrading to a more expensive Plan takes effect immediately: the unused time of the previous Plan is converted into extra days of the new Plan in proportion to the prices, and unused plan credits are carried over as non-expiring credits. Moving to a cheaper Plan is possible after the current period ends.

5.7.An extra website is paid for one calendar month and requires an active paid Plan. Renewing an active extra website extends it from its end date. When the same Plan is renewed, active extra websites are renewed in the same payment at the monthly price.

5.8.The Provider may change prices unilaterally. New prices apply to payments made after they are published; the price of a period already paid does not change.

5.9.Prices are set in accordance with applicable tax legislation. Payment-system fees, if any, are governed by the terms of the relevant payment system.

6. Credits#

6.1.AI services are provided in exchange for credits. The price of an action is calculated from its actual computing cost; before large actions the Platform shows an estimate and asks for confirmation.

6.2.Plan credits are refreshed monthly (also on annual plans), do not roll over to the next month, cannot be exchanged for money and are non-refundable.

6.3.Credits bought in credit packs never expire and are used after plan credits.

6.4.Bonus credits granted on sign-up or in promotions are free of charge, have no monetary value and are non-refundable.

6.5.Credits cannot be transferred to another Account.

6.6.Chat replies that do not start creating or changing a Website are free within the daily limit of the Plan.

6.7.Credits that have been used are not refunded, even if the Customer is not satisfied with the result. If an action failed because of a technical fault of the Platform, the Provider restores the credits on the Customer's request.

7. Term, renewal, grace period and suspension#

7.1.A paid Plan does not renew automatically, and the Customer's card is never charged without their action. The Provider sends reminders by Telegram and/or email 7 days and 1 day before the period ends.

7.2.If no payment is received when the period ends, the Account moves to the terms of the Free plan (own domain, BizHub badge, credits and other features follow the Free plan).

7.3.During a grace period of 7 (seven) calendar days after the period ends, all Websites stay online. After the grace period, Websites beyond the limit of the current plan (including extra websites that have expired) are paused, never deleted: visitors see a "temporarily paused" page. The most recently edited or published Websites stay online.

7.4.Paused Websites are restored automatically once the relevant Plan or extra website is paid.

7.5.The Provider may suspend a Website or Account without notice in the event of a breach of section 12, a threat to the security of the Platform or a demand of a competent authority; where possible, the Customer is told the reason.

8. Refunds#

8.1.Within 14 (fourteen) calendar days of the first payment for a Plan, the Customer may request a refund for the unused part of the paid period. The refund is proportional to the unused days of the period, less the value of plan credits granted by that payment and already used, valued at the price per credit of the smallest credit pack on the pricing page.

8.2.Unused credits from a credit pack are refunded on request made within 14 calendar days of buying the pack. Used credits are non-refundable.

8.3.Refunds of renewal payments and extra websites are considered by the Provider case by case, except where a refund is mandatory by law.

8.4.If the free .uz domain of an annual Plan has already been registered, its registration cost is deducted from the refund, and the domain remains the Customer's until the end of its registration term.

8.5.If a service was not provided through the Provider's fault, the Customer may request a refund of the corresponding part of the payment or a proportional extension of the period.

8.6.Refund requests are sent to hello@bizhub.uz or through the Telegram bot. The Provider reviews them within 10 business days; money is returned by the original payment method (through Click or Payme). The time it takes to reach the card depends on the bank and payment system.

8.7.When a payment is refunded, the time, credits and extra-website time granted by that payment are cancelled.

8.8.This section does not limit any rights under consumer protection legislation.

9. Free .uz domain#

9.1.When a Plan marked accordingly on the pricing page is paid annually, the Customer is entitled to one free .uz domain for one year.

9.2.The domain is registered in the Customer's details, under an available name chosen by the Customer, after a request from the dashboard, through an accredited registrar under the rules of the .uz zone. Registration may take up to a few business days.

9.3.From the second year the domain is renewed at the Customer's expense. The free domain cannot be exchanged for money or other services.

10. Content and intellectual property#

10.1.The Customer retains all rights to their Content and warrants that they have the rights needed to place it on the Platform.

10.2.To the extent permitted by law, the economic rights to the code, texts and images of a Website created on the Customer's instructions belong to the Customer. Depending on the Plan, the code can be downloaded or accessed in a repository. Open-source libraries and fonts used in a Website are provided under their own licences.

10.3.The Platform itself — software, the Studio, the design system, templates, the BizHub name and logo and the "Made with BizHub" badge — remains the Provider's intellectual property. The Customer receives a non-exclusive right to use them only within the Platform and for the term of the Agreement.

10.4.The Customer grants the Provider a free, non-exclusive licence to use the Content to the extent necessary to provide the services (storage, processing, transfer to AI providers, display on the Website) for the term of the Agreement.

10.5.The Provider may use anonymised, aggregated data (for example, statistics on numbers of actions, costs and errors) to improve the service. The Provider does not use the Customer's Content or conversations to train AI models.

10.6.The Provider may show a screenshot of, or a link to, a publicly available Website as an example. If the Customer objects, they write to support and the example is removed.

11. AI output#

11.1.Output of the AI services is generated automatically and may contain errors, inaccuracies or elements that differ from what the Customer expected.

11.2.The Customer must check the content of the Website before and after publishing (prices, addresses, phone numbers, opening hours, medical, legal, financial and other information) and is responsible for its accuracy.

11.3.AI-generated images are illustrative and may not show real products, places or people. The Customer must not use them in a way that misleads consumers.

11.4.The Provider does not warrant that AI output is fit for a particular purpose, but helps the Customer remedy any identified infringement of third-party rights.

12. Acceptable use#

12.1.The Customer must not use the Platform or Websites for:

• anything that violates the laws of the Republic of Uzbekistan, including extremist or terrorist material and incitement to violence or to national, racial or religious hatred;
• fraud, phishing, fake shops, pyramid schemes or impersonating another person or organisation;
• unlawful advertising or sale of gambling, casinos, betting and unlicensed lotteries, narcotic and psychotropic substances, weapons, unlicensed medicines, tobacco or alcohol;
• pornography or content harmful to minors;
• spam — unsolicited bulk messages, or using forms and notifications for mass mailing;
• malware, crypto-mining scripts, attacks on the Platform or third parties, unauthorised vulnerability scanning, or circumventing technical restrictions and limits;
• infringing third parties' copyright, trademarks or other intellectual property, or their privacy;
• unlawful collection of personal data;
• creating several free Accounts to get around limits, or reselling access to the Platform without authorisation (except as permitted on the Agentlik plan).

12.2.If a breach is found, the Provider may remove the Content concerned, or suspend or block the Website or Account. Payments for an Account blocked for a serious breach are not refunded, unless the law provides otherwise.

13. Customer obligations#

13.1.The Customer alone is responsible for their Website and the business it presents complying with the law (licences and permits, consumer information, prices, advertising, quality of goods and services).

13.2.For personal data of the Customer's own clients (Website visitors) collected through forms, orders, bookings and other Website tools, the Customer is the owner and operator of the personal database, and the Provider processes that data only on the Customer's instructions and to provide the services. The Customer is responsible for obtaining any consent required by law, informing visitors about the processing (publishing their own privacy notice on the Website) and complying with the Law "On Personal Data".

13.3.To accept online payments on the Website, the Customer concludes their own merchant agreement with Click or Payme and provides their own keys. Tax and fiscal obligations for sales on the Website rest with the Customer.

13.4.When connecting their own domain, the Customer is responsible for renewing it on time and for its DNS settings.

13.5.The Customer is advised to keep their own copies of important Content.

14. Provider obligations and availability#

14.1.The Provider provides the services in accordance with the Agreement and the selected Plan, keeps Content and personal data confidential, handles payment and refund requests and announces significant changes to the Platform.

14.2.The Provider takes reasonable measures to keep the Platform running but does not guarantee uninterrupted or error-free operation. Planned maintenance is carried out at low-traffic times where possible.

14.3.The Provider may change and update Platform features and replace AI providers and models; the core features of a paid Plan will not be reduced during a period already paid for.

14.4.The Provider makes regular backups of data.

14.5.The Provider may engage third parties (hosting, AI providers, payment systems, email services) to provide the services. They are listed in the Privacy policy.

15. Liability#

15.1.Each party is liable for failure to perform, or improper performance of, its obligations in accordance with the laws of the Republic of Uzbekistan.

15.2.To the extent permitted by law, the Provider's total liability under the Agreement is limited to the amount paid by the Customer to the Provider in the 3 (three) months before the event giving rise to the loss. The Provider is not liable for lost profits or other indirect losses.

15.3.The Provider is not liable for: the Content and the content of Websites; the consequences of publishing AI output without checking it; outages of third-party services (internet providers, domain registrars, payment systems, Telegram); third parties obtaining the Customer's login details through the Customer's fault.

15.4.These limitations do not apply to losses caused intentionally or by gross negligence, or where limiting liability is prohibited by law.

15.5.The Customer indemnifies the Provider against losses arising from third-party claims relating to the Customer's Content or Website.

16. Force majeure#

16.1.Neither party is liable for failure to perform its obligations due to force majeure (natural disasters, military action, decisions of public authorities, large-scale internet or power outages, data-centre incidents, cyber-attacks).

16.2.If such circumstances last longer than 30 calendar days, either party may terminate the Agreement unilaterally.

17. Termination and data export#

17.1.The Customer may terminate the Agreement at any time by stopping use of the Platform and requesting deletion of the Account. Refunds follow section 8.

17.2.The Provider may terminate the Agreement unilaterally for a serious breach of section 12 or of the law. If the Provider decides to discontinue the Platform, it gives the Customer at least 30 days' notice and refunds any unused paid period.

17.3.Before termination the Customer can export their Websites according to the Plan: on Start — as a ZIP archive; on Biznes — through a GitHub repository; on Agentlik — with transfer of the GitHub repository to the Customer's own account. Code export is not included in the Free plan, but on request the Customer receives the files they uploaded and the Website texts.

17.4.After the Account is deleted, Websites are taken down and Content is deleted within 30 days (from backups — when their retention period expires), except data that must be kept by law (for example, accounting records of payments).

17.5.If a Free-plan Account has not been signed into for more than 12 months, the Provider may delete the Account and its Websites after giving at least 30 days' notice.

18. Personal data#

18.1.The Customer's personal data is processed in accordance with the Privacy policy.

18.2.By accepting this offer the Customer consents to the processing of their personal data for the purposes stated in the Privacy policy, including cross-border transfer to the service providers listed there.

19. Changes to this offer#

19.1.The Provider may amend this offer unilaterally. A new version takes effect on the date it is published on the Platform. The Provider gives at least 10 calendar days' notice by email, Telegram or on the Platform of significant changes that restrict the Customer's rights.

19.2.Continuing to use the Platform after a new version takes effect means accepting it. A Customer who does not agree may terminate the Agreement before the new version takes effect, in which case the unused part of the current paid period is refunded.

20. Governing law and disputes#

20.1.The Agreement is governed by the laws of the Republic of Uzbekistan.

20.2.Disputes are settled by negotiation. A claim is sent to hello@bizhub.uz or to the Provider's registered address and is reviewed within 15 calendar days of receipt.

20.3.If no agreement is reached, the dispute is heard by the competent court in Tashkent in accordance with the jurisdiction rules of the Republic of Uzbekistan. This does not limit a consumer's statutory right to choose the court.

21. Final provisions#

21.1.Notices between the parties are sent by email, through the Telegram bot or as notifications on the Platform and are deemed received when sent.

21.2.If any provision of this offer is held invalid, the remaining provisions remain in force.

21.3.This offer is published in Uzbek, Russian and English. In case of discrepancy, the Uzbek text prevails.

22. Provider details#

Full name

MASTERBEK Limited Liability Company (MASTERBEK LLC)

Registered and postal address

Tashkent, Shaykhontohur district, Taxtapul MFY, Turkqorgon str. 63, Republic of Uzbekistan

Tax ID (STIR/INN)

312763136

Phone

[telefon raqami]

E-mail

hello@bizhub.uz

Telegram

@bizhub_uz_bot